Return Policy

We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase. To initiate a return, please contact us at support@whoinc.com.au. Returns should be sent to the following address:
1/670-679 Abbotts Rd, Dandenong South, VIC, 3175, Australia.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior request will not be accepted. Please note that if you reside outside of Australia, shipping times for your returns may be longer than anticipated.

If you have any questions regarding returns, feel free to contact us at support@whoinc.com.au.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or if you receive the wrong item, so we can address the issue. Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care items (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch. Please note that we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return the one you have and, once the return is accepted, make a separate purchase for the new item.

European Union Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As mentioned earlier, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return to inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@whoinc.com.au